Dreamwright

Refund & Cancellation Policy

Last updated: January 21, 2025

Dreamwright is operated by DRAGON DIGITAL LAB, a company registered in Singapore. Please read this policy carefully before making a purchase.

1. Token Purchases

All token purchases (one-time top-ups) are final and non-refundable. Tokens are delivered instantly upon successful payment and can be used immediately for AI generations.

We encourage you to start with a smaller token package to evaluate our service before making larger purchases.

2. Subscription Plans

Cancellation:

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You will retain access to subscription features and tokens until the end of the paid period
• No refunds or credits will be issued for partial billing periods

Auto-Renewal:

• Subscriptions automatically renew unless cancelled before the renewal date
• You are responsible for cancelling before renewal if you do not wish to continue
• Renewal charges are non-refundable

3. Exceptions

We may consider exceptions to this policy only in the following cases:

• Duplicate charges: If you were charged multiple times for the same purchase due to a technical error
• Service unavailability: If a significant service outage prevents you from using purchased tokens for an extended period
• Billing errors: If you were charged an incorrect amount

To report any of these issues, contact us within 7 days of the charge.

4. How to Cancel Your Subscription

To cancel your subscription:

• Log in to your Dreamwright account
• Navigate to Account Settings
• Select "Manage Subscription"
• Click "Cancel Subscription"

You will receive a confirmation email once your cancellation is processed.

5. Contact Us

If you have questions about this policy or need to report a billing issue, please contact us:

Email: support@dreamwright.ai

← Back to Home